Customer Reviews

As always they did a great job and came to my home with Mobil service. Technician was knowledgeable and got the job done quickly.

Service for my disabled car was excellent I was advised of progress on repair and immediately when it was finished.

Bad experience at my last visit for brakes. Wanted to redeem my Ford Pass points to my bill. Service writer, Alex, showed the total bill and the bill with the redeemed points. But when he run the charges, it was for the total bill. He called and told me what he did and said the amount of the points would be re-applied to our debit card. I waited 2 weeks, as he explained, to find out no credit was applied to my card. I then went down to ask why I hadn’t received a credit on my card for the Ford Pass points balance. He then said he did not say there would be a credit applied to my card. But instead re-applied the points back on my Ford Pass points account. This hinder the use of my points, for the second time. I was mislead or lied to about the transaction process at Jarrett Ford by their service writer…Alex

Great Sales Team and Management! Paul Judy and the new guy Cedric did great at making this an easy experience

Paul and the team at Jarrett Ford were awesome! Great experience! Highly recommend them for your next vehicle purchase.

The inventory, the salesman and the time it took to negotiate and actually go through the entire process of purchasing and closing the deal was very well organized and accommodating. Thanks and a good buying experience.

Friendly staff, timely and great service.

Thave nothing but good things to say about the sales dept. and the deal I got purchasing a new vehicle back in 2022. With that being said the service dept is a whole different situation. It seems that they lack the knowledgeable techs with experience to be able to make a repair the first time without me having to come back in again & again. All the repairs have been under warranty and should have been corrected the very first time, everytime. But the biggest issue I have is with a certain service advisor by the name of Dirk Dunham. I recently had the misfortune having to have him as my service advisor for a warranty repair. From the first phone call through the entire process he was the most rude, arrogant, condescending, inconsiderate, pos of a person that I have ever dealt with in the service repair industry. I actually work in the same business, for over 25 years now. If I was his boss and would’ve and saw how he was treating a customer like he did me I would have fired him on the spot for the way he treated me and I can only assume every customer he encounters. It is a true disappoint that Charlotte County Ford still has him an employee. So it’s very strange, but after the third time trying to post a review it finally post. But yet the response from the owner is thank you for your reply, but yet other negative reviews of the dealership have warranted replies from the GM offering their phone number to please contact them so they can make it right. I give a review which is probably the most honest and accurate and absolutely nothing but a thanks for your reply. That should tell you something right there. Charlotte County Ford knows they have a problem with the service department and the advisors and they don’t care so apparently they must be entirely too wealthy to want or need the respect, much less the business from the people in Charlotte County. And here I Was already in communication with somebody I know who is the sales person looking for me a new 2025 truck that I would buy from him and him alone because he’s that trustworthy and honest and I have known him for many years. But I guess now I will completely take my business somewhere else. So be it!

Barry was the best. He made the entire process painless & more importantly quick. Will be back for my next vehicle soon.

Victor, was great. Highly recommend him for your new car or truck purchase.

Hector Bonilla gave us a great deal on a 2020 Ford Expedition! Thank you!

Nice people, efficient, and work was done when they said it was going to be done.

Wonderful service here. Got vehicle in & out in a day when other dealers told me it would be weeks

It was a very pleasant experience. They had the truck that I wanted. It was equipped the way I wanted and it only took a few hours for me to drive home with a new vehicle. Arthur, my salesman is very informative and does not pressure me This is my third vehicle from the dealership and all handled by Arthur.

After the horrible experience I had with the shop, I wouldn’t let them fix my lawnmower!! In the 25 years of my experience in the Collision industry I have never been treated like the way I was and my daughters car was not brought back to pre-loss condition. If you want your car repaired correctly I would find somebody else. The general the manager of the dealership apparently is not a car guy. He doesn’t even have the decency or common courtesy to call me back like he said he was going to do. I have forgotten more about the automotive industry than those people will ever know. If you want your car destroyed, glued together, please take it to CHARLOTTE COUNTY Ford’s body shop but you’ll have to buy a new battery because they said it was bad when I dropped it off your air conditioner will not work anymore because they say it’s not accident related or my daughters triple black edge limited was dropped off like that? Don’t make the same mistake I did. I have been a car guy all my life. I have received certifications from Ford motor company for master body shop manager, twice awarded, Lincoln motor company and Ford motor company service manager certifications, I-Car Gold certification ASE certifications, silver medallion elite club member through Ford motor company, and that’s Just my Ford certifications. I rate this company zero stars! But I had to click one just to post. Once again I would not trust CHARLOTTE COUNTY Ford to fix my lawnmower!

Great staff. They are thorough and fast. Very Friendly staff.

What a pleasant experience! The pick up and delivery service was wonderful! They actually found a problem in my tire that no one else has found in over a year. I will certainly recommend 👌 Jarrett Ford to all of my friends.

Berry Was a great sales person no hassle no pressure. 2024 Maverick Lariat