Customer Reviews

I have a Class C motorhome that sits on a Ford Transit 350. Jarrett-Gordon ford has the facility to work on my vehicle. I have had prompt and competent service from this organization.

Friendly service advisors from the time I walked in the door to the time I walked out. Service was faster than I expected.

I can’t say enough good about this place. I wanted to upgrade my Jeep and they had a Gladiator I wanted. we worked with Manny and he made it so easy and seamless. This was seriously one of the smoothest transactions for a vehicle I’ve done. The finance guy (so sorry I forgot his name) was very sweet and fast. He had us done before our 2 year old got bored. Manny was also great with our toddler and had crayons and a coloring books. Love my new vehicle and love the guys here. Even my guy that has worked at a dealership before said this was the easiest transaction he’s ever done for a vehicle too. Thank you so much, y’all.

The battery for our work 150 Hybrid truck was dead this morning. As this was unexpected, and we were meeting a client/patient later in the day we called their mobile service department. They send a technician within 30 minutes and within 40 minutes the new battery was installed perfectly! Fast and great service from the mobile service department, highly recommend to all Ford and Lincoln owners!

I wish there was a way that I could give your dealership 10 stars. I am a former Ford employee. I had a recall preformed on my car last year and the part failed today on my way to work, I was stuck at Wawa with my disabled car so I reached out to Ford customer service and was informed that I would need to return to the dealership who originally provided the service for my recall. I was almost 100 miles away from the dealership and I would not make it back in time before they closed for the weekend as they are not open on the weekends. I stopped by here on my way back to see if maybe I could get my car fixed as I didn’t feel comfortable knowing it could become disabled again. I was greeted by so many smiling people here after I parked my car where I knew I should not have but I was in fear that I couldn’t get my car to go into reverse again. I was greeted by Dorian in the parts department. He was able to tell me they had the part in stock and would check with the service department if it would be something that could be completed today so I would not be stranded. I was then greeted by the service manager, Kevin and Alicia my advisor. Kevin told Alicia my situation and moved mountains to help get my repair covered and I was able to travel home safe and for that, I cannot thank you enough. Your kindness is so refreshing and appreciated. This world needs more people like Dorian, Kevin and Alicia. Thank you for the amazing service experience, Jarrett Gordon Ford. You are wonderful :-)

Buying a new vehicle can be stressful, intimidating or honestly just confusing at times but thankfully none of that was the case for us with our experience at Jarret-Gordon Ford. The entire staff and team knowledgeable, honesty and straightforward with everything. Victoria Wills was our sales person for the 3 trucks we got for our business and she was incredible through the entire process! As was Joe over in finance when it came time to sign all the paperwork. The entire team was amazing. If you’re in the market for a personal vehicle or a fleet I highly recommend you stop by and let help you!

Great buying experience! Ryan Johnston, our sales guy, was knowledgeable, patience and fun!!! The General Sales Manager, Michael D’Amelia, was fair, genuine and so nice! Tim Vogel in Finance made the money and paperwork a breeze! Definitely recommend!! (And we love our new 2024 Lincoln Corsair!)

Coolant Service on 03/25 Car running hot after service, no way to work. No one can help me until Monday. 03/30, unexcusable for a large dealership. Tire rotation & balancing perfect.

Was told that I was to wait for repairs only to be left without transportation and told it might be days. Bad enough they inflated prices and lied on loan application

The service department recommended a 32,000 service on my 2014 Ford focus. Cars worth about $7,000 I'm not going to put $32,000 of repairs into it

Zero Star

I traded on a van on 10/4/24. My sales contract was Vadim Petrov. After a test drive, we negotiated and settled on an agreeable price in 5-10 minutes. An outright purchase.at $30,000. + deal. The deal was approved by sales manager Mike D’Amelia. From the beginning I insisted on the sale contingent on having 2 key fobs. Mr Petrov & D’Amelia we’re aware of this. The car I traded in had 3 key fobs. I’ve lived in St Augustine for 3.5 years. In this time I’ve purchased- outright- 2 cars, 3 pickups, & 2 RVs. I’ve had key fob issues before. I demand 2 key fobs. The dealerships have provided them, until JarrettGordon. They made me sign a form stating- nothing owed by Jarrett Gordon. At that time it was true. When I go to leave, I only get 1 Key Fob. Mr Petrov said he would call the seller. Since this has happened I’ve emailed Petrov 3 times with no reply. I’ve called, refused to pick up, or call back. Talked with Mr D’Amelia yesterday, brought him up to speed on my no key fob, & Mr Petrov refusing to respond. He’d check it out , and have someone call me back. Well, no return call. I’m waiting for my programmed key fob. I’ve reached out to Jarrett Gordon, no response. Second issue. After getting home I realized there is a leaking wheel seal. The carfax had said new tires & brakes. It would be impossible for you to do these repairs, and not be aware of the bad wheel seal. From Bozard Ford the key fob is $308.90 , the wheel seal was $226.29. Please provide me with the programmed key fob. Or send a check for $535.49. Reach out and fix your mistake. Chas J Roe