Customer Reviews

First class service and attention. This was my first experience with this dealer and I will be continuing to use them. It is not often that I have as pleasant an experience as I did with this business and I look forward to doing business with them in the future.

If you’re looking for a car-buying experience that’s honest, stress-free, and genuinely above and beyond, ask for Chuck Watson at Jarrett-Gordon Ford in Winter Haven — you won’t be disappointed. I came in from out of town, which could have made the whole process complicated, but Chuck made it completely seamless. He not only accommodated a Saturday delivery to work around my schedule, but he actually picked me up at the train station. That kind of personal attention is almost unheard of, and it made all the difference. From start to finish, Chuck was transparent and honest — no games, no pressure, just straightforward communication. He followed up consistently throughout the process so I always knew exactly where things stood. Other reviews I’d read echoed the same thing: Chuck’s professionalism and sense of urgency in taking care of his customers is second to none, and I can confirm every word of it. This is the kind of salesperson that makes you actually enjoy buying a car. 10/10 — I would not hesitate to buy from Chuck again, and I’d recommend him to anyone, whether you’re local or coming in from across the state.

It was a great experience! They made it happen for me with in my budget and I left a satisfied customer! Thank you!!

Mary A. was a treat to work with , and then came the manager even better and the credit dept. did an outstanding job. Ill be back for my next truck for certain! IT WAS A PLEASURE BUYING A VEHICLE, I DONT BELIEVE I EVER USED THAT PHRASE.

Everyone was nice. Their transportation service was fast. Thanks for the pleasant experience.

Loved the purchase and the Jeep Wrangler vehicle. Ken was helpful to explain everything with the sale. It was a long ways for us to go, but it was very worth it to find the right vehicle. The next morning they called us to follow up. Overall a very satisfying experience.

I went to Ford in Winter Haven, Florida. I was here on vacation from Hickory, North Carolina. I had to have my auto restart battery replaced. My experience was better than at my hometown. I liked that the service manager kept me update and was perfessional. I also liked that there was a coffee machine, drinks and snacks in the lobby. I think all Ford dealership should have those things in lobby. I would go back if I needed ro and was on vacation in the area.

Mike and Kindel did a great job. Appreciate the effort and dedication.

This was my 3rd experience at Jarrett Gordon Ford of winter haven Tim the financial manager walked me thru my buying process he is professional and helped me achieve my financial goals along with Lemetrius Thank you Jarrett Gordon Tim is the finance manager of the year and Lemetrius is the greatest sales consultant in the world

Service is performed at the Lincoln dealership next door while fire damage under repair at Ford. All work done as promised, no complaints there. Only surprise was I was told I required a new battery. The dealership had replaced that very battery less than six months before for over $300. They agreed it was covered under the replacement guarantee, no problem. The issue is why? To me it;s the voltage regulator program not allowing full recharge. I am investigating.

Mary and Tim made my entire experience seamless from start to finish. It was by far the best experience I’ve had purchasing a vehicle in over 30 years. Thanks for all your help!

Excellent service provided. Verified recalls and executed it concurrently with my service visit saving us an additional trip for service. They are also bilingual which is a plus up.

I truly love Ford Motor for their customer service and commitment to helping their customers; I highly recommend them.

Great services

I have bought many vehicles in my lifetime and by far this was most pleasant and easiest one me and my wife have purchased no bait and switch gimmick, no numbers game! Got a price over the phone for my trade in and the new truck out the door price , all stayed the same the next day when made the deal . Chuck Watson our sales rep took care of us!!! What a straight shooter!! A great car dealership to buy a vehicle from !!

Great experience, Kindel was super to work with.

Transparent and honest. Michael (Mike) was able to answer all of my questions over the phone with text and talk. He did not waste my time, nor his. He made sure the truck was still available, checked the pricing, and gave me the out the door estimate. It was over an hour drive for me and well worth it. While I was working on financing, he got my bluetooth set up and made sure I was comfortable to drive home in style! Working with Jeff on the financing went really smooth. We discussed several options. He took the time to understand my thoughts on payment and provided me the best options he had available while I worked on my own financing. He gave me space and time to make some phone calls. Ended up going with Ford financing! Most importantly, over the whole experience, I didn't once feel like I was making a mistake (good vibes). Thank you, Mike, Jeff, and Jarrett Gordon Ford (all the folks working behind the scene)!

Service was great and completed in a short time